Contact Centre Operations

INTRODUCTION
Customer service is a key to every organisation and this programme is designed specifically for people who interact with customer on a face to face, telephonically, through exchange of e-mails and social media. SAIL’s programme...

Business Etiquette

INTRODUCTION
Business Ethics/etiquette and code of conduct is essential in today’s working environment and organisation’s often employs people whom they believe can abide by the principles of ethics and adhere to their business etiquette standards. This...

Business Management

INTRODUCTION
The aim of the programme is to strengthen current management and leadership skills with a powerful and more distinguished dimension. This programme has been designed to enhance and build on person’s current leadership abilities. The...

Marketing and Public Relations

INTRODUCTION
This Learning programme will equip learners with the skills and knowledge to market and promote the business.

PROGRAMME OUTCOMES

• Basic concepts on marketing management
• The internal marketing environment
• The external marketing environment
• Formulating a marketing strategy
...

Sales Management Necessity

INTRODUCTION
The SAIL Sales workshop focuses on strengthening team self-management skills while developing their confidence and sales effectiveness so that they successfully bring in sales and become top performers in the organisation. The course focuses on...

Administration – Office