Emotional Intelligence in the Workplace

Emotional Intelligence

In any organisation conflicts are bound to occur. Sometimes the reason can be a disagreement on how to run a project and at times the reason can be personal stress. For any organisation to survive, all employees need to be keyed into what emotional intelligence means and how it applies in the workplace. If you’re looking for an interactive and engaging training on emotional intelligence, get in touch with SAIL.

Emotional Intelligence – EQ – is a relatively recent behavioural model, rising to prominence with Daniel Goleman’s 1995 Book called ‘Emotional Intelligence’. The early Emotional Intelligence theory was originally developed during the 1970’s and 80’s by the work and writings of psychologists Howard Gardner (Harvard), Peter Salovey (Yale) and John Mayer (New Hampshire).

A clear and scientifically useful definition of emotional intelligence takes the terms emotion and intelligence seriously. That is to say, the meaning of emotional intelligence has something specific to do with the dynamic of the emotions and thoughts. Emotional intelligence represents an ability to validly reason with emotions and to use emotions to enhance thought.


Purpose of the Programme

SAIL’s programme on emotional intelligence is Unit Standard aligned and will be useful to all employees of any. The programme enables learners to apply knowledge, skills and insight in leadership as part of their job. Simply put, this programme will enable learners to identify, assess and manage one’s own emotions, as well as the emotions of the people around one. This programme will also fulfil a leadership role and build individuals in managing and interacting with staff as part of their job.  

Programme Overview

This programme introduces the idea of emotional intelligence and how it impacts on leadership in the working environment.  One needs insight on the relationship between emotional intelligence and self-awareness as well as self-management and social awareness in relation to leadership. One needs to apply techniques to respond to situations in an emotionally intelligent way.

The second section of the module deals with visionary thinking in leadership contexts. One needs to analyse one’s current context in one’s own organisation to develop strategies and compile scenario plans. These selected scenarios need to be applied into strategic and business planning processes within the context of an organisation. Finally, one needs to evaluate one’s scenario planning.


If you wish to discuss our Emotional Intelligence programme or discuss any of our other training offerings, get in touch with us on +27 (011) 028 0270 or sending an email to info@sail-edu.net


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